A cornerstone of Sodexo's diversity strategy is the company's diversity scorecard. In May 2022, Sodexo was named a DiversityInc Hall of Fame company. Existing customer business development Sodexo is a constituent of the FTSE4Good Index following the June 2020 review. Diversity became a key priority for Sodexo, North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services division that Sodexo had merged with in 1998. var _ctct_m = "20dc9acbbb159cf7b9499c45d801ca78"; This field is for validation purposes and should be left unchanged. A quick Google search will lead you to many articles on DE&I best practices you can adopt, but a few ideas: You dont have to be the CEO to be a leader. The strategic nature of this initiative has led to strong results. The initiative leverages a host of professional development programs that present opportunities to share diversity lessons with staff and clients, provide training to different employee populations, and develop connections through strategic networking and robust mentoring. This recognition demonstrates key progress on our carbon strategy. $(document).ready(function () { Balanced Scorecards help "Sodexo Diversity" to translate, communicate, and measure its strategies. All levels of managers are held accountable for diversity through the QLMS and organizational success factors, which is part of their annual performance review that determines pay decisions. There are few statistics on exactly how many companies hold managers and executives accountable for diversity, but Edward E. Hubbard, a Petaluma, Calif.-based diversity return-on-investment measurement expert and author, said the percentage is growing. Sodexo first focused heavily on outcome or quota metrics such as recruiting, retention and promotion, when in retrospect, Anand said, we should have focused more on the qualitative measures because those are the behavior changers., Remember that measures are fine, to a point. Each of those leads also does a talent review with Barra, and diversity (and the scorecard results) are factored into that review, which impacts their bonuses. Sodexo is regularly awarded prizes and international recognition for its initiatives in a variety of areas ranging from services to human resources and environmental protection. } Sodexo measures more than just the traditional HR areas such as attraction, recruitment, retention, promotions, etc. Please purchase a SHRM membership before saving bookmarks. , Ever since Kevin Hourican took over as President and CEO of Sysco in 2020, the company has seen a lot of positive change when it comes to workplace fairness. Not an employee of a Supporter? Of all of Monsantos human-capital dashboards, the diversity dashboard is among the top three accessed, Harper says. Claims and complaints handling Smucker Company to lead workplace inclusion. The diversity part is hardline numbers: hires, promotions, etc. Sodexo ranked #2 for gender balance within its governing bodies among 2021 French publicly listed companies. Ultimate success will be determined by that one-on-one relationship between an employee and their manager., Growing Accountability at Major Health System. Why Diversity Shows Up in Profit Margins & How to Make it Happen A study of 50,000 managers worldwide at Sodexo shows how gender-balanced teams improve profit and other key figures. - Which internal processes can add value? A number of times they often clash with the chain of command in the organization. Fight for the things that you care about, but do it in a way that will lead others to join you. Sodexo is proud of the work we've done to date in diversity management and fostering an equitable and inclusive corporate culture, but there is still more work to do. Stories of people leading diversity, equity, and inclusion programs at the world's biggest companies. At EMBA PRO, we believe that Balanced Scorecard approach is highly efficient strategic tool to formulate a cohesive strategy. Timely delivery of goods and services scorecard includes both quantitative goals as well as. }); if($('.container-footer').length > 1){ Sodexo star ted its div ersity scorecard in 2002, after settling a racial-discrimination lawsuit and beginning t o Each manager receives a diversity indicator of factors including headcount shift, hiring, promotions, promotions into management and flow of talent (attrition rates) in a heat map to make it pretty simplistic.. For example, if a year-to-year comparison showed a drop in promotions, more emphasis in the scorecard would be placed on mentoring efforts, which yield more promotions. We are trying to increase the total number of under-represented minorities in the top 100 medical and administrative senior-level positions to 20 percent by the year 2020, Fuller said. Email, phone, or Skype. Sodexo is proud of the work weve done to date in diversity management and fostering an equitable and inclusive corporate culture, but there is still more work to do. There is no guarantee, but our chances as an industry are a lot better if we have more diversity of thought and ideas. Soon thereafter, Anand was instated as chief diversity officer for Sodexo, North America. Can't access your account? Use the Scorecard to Forecast: Sodexos Johnson advises companies to be predictive. Go to contentGo to the main menuGo to search Change Location Worldwide Worldwide Change Location Americas Anand and Landel worked with several executives to develop and implement systems that were conducive to a diversity strategy. By the time we report everything out, its all history. At Georgia Power in Atlanta, diversity and inclusion initiatives include a long-term management and organizational culture change process designed to expand management skills and accountability and to build trust around leading diverse work teams so everyone feels valued, respected and productive, and that includes white men, according to Frank McCloskey, vice president of diversity for Georgia Power. Nielsens data are also updated quarterly and include percentage increases/decreases to show progress. After all, McCloskey said, it doesn't matter what best list your company is on. At Sodexo, the diversity scorecard factors into senior executives year-end bonuses. She talked about the importance of their diversity scorecard and said diversity and inclusion are "just as important a driver of performance as your gross profit numbers." Sodexo's commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and . The balanced scorecard allows managers to look at the business from four different perspectives. Weve never been particularly successful attracting and retaining women in energy. Sodexo obtains the best score in the "Restaurants and Leisure Facilities" sector, with a score of 75 out of 100 (up 2 points compared to 2020), assessing the sustainability of the company. A dashboard shows scorecard information with other related items, such as reports, charts and grids. 3 min read. The scorecard is a conversation starter, a tool used to engage leaders in a conversation about internally reflecting the clients and communities we serve, she says. } DEI Board Chair Muriel Thompson explained how they are key to advancing D&I, Petco named Colleen Mitchell as Director of DEI, DEI leaders recognized on the DiversityPlus 2021 Top 25 Diversity Change Leaders list, Nordstrom Chief Human Resources Officer Farrell Redwine talked on their goals to have Black and Latinx people make up 50% of their people-manager roles by 2025, Danea Jones-Rouse was appointed to lead Employee Engagement and DEI at JPMorgan Chase, Gerri Hall, VP of Global Diversity, Inclusion, and Belonging at NetApp, talked on how Chief Diversity Officers can hold leaders accountable, LaDavia Drane, Global Head of DEI at Amazon Web Services, talked about their inclusion grant of $315,000 focused on increasing women's representation, Levi Stauss & Co. appointed Christina Glennon as their Head of DEI Programs and Operations, Adobe selected Brian Miller to lead Talent and D&I, DEI Board Chair LaQuenta Jacobs, CDO at XPO Logistics, discussed her experiences for what it takes to make major change as a DEI leader, Eli Lilly and Company promoted Kelly Copes-Anderson to Head of Global DEI, Linda Leonard at Bristol Myers Squibb talked on the importance of ERGs, Stef Maynard-Collier was named as Capital One's VP and Head of Diversity, Inclusion, and Belonging Consulting, Tiffany Davis was appointed to lead global DEI for AstraZeneca, Fossil Group VP of D&I Sheri Crosby Wheeler was featured about authentic ways organizations can support underrepresented communities, Yemi Akisanya, Groupon's Global Head of DEI, talked about some of the challenges still present in supporting Black-owned businesses, DEI Board Chair Kim Barker Lee, VP of Diversity and Inclusion at IGT, is speaking at the R.I.S.E. Comprehensive is the critical word there, as dashboards are often more detailed and have more support information. Members may download one copy of our sample forms and templates for your personal use within your organization. Top management is involved in and. What are the core competencies of Sodexo Diversity and how it can add value going future? But they need to in order to become the most effective.. document.head.append(temp_style); You may be trying to access this site from a secured browser on the server. For example, a large corporation might want to improve market share while a government or nonprofit organization might want to accomplish a more challenging mission. Since 2009, Sodexo completed the CDP annual request for information. Sodexo's focus on diversity and inclusion has earned recognition on Diversity Best Practice's inaugural Inclusion Index. Please log in as a SHRM member before saving bookmarks. Why is it called a Balanced Scorecard? Grassroots efforts are often the most successful! Sodexo ranks second in France and sixth on the list of 668 European companies in the European Women on Boards Gender Diversity Index Report 2021. I have been recruiting for 25 years almost now and Ive never seen 24 months like we just went through, says Jason Delserro, Chief Talent Acquisition Officer, Moderator:Colton Palmer, Senior Partnership Manager at DiversityInc Panelists: Steven Wallish, Assistant Vice President of Business Intelligence Analytics at AT&T (Hall of Fame, Top 50 Companies for Diversity list) Tammy Adrian, Vice President of HR Strategy. Employee satisfaction and retention, or the opposite (turnover rate) The energy industry is facing unprecedented times. Please confirm that you want to proceed with deleting bookmark. At Sodexo, diversity training is part of the managing. The initiative focuses on Sodexos more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. Some even link metrics to key business objectives, and ultimately to compensation. Balanced Scorecard Analysis, case solution, Balanced Scorecard Solution. If there was ever a time when we needed the best and brightest to work in the energy industry, it is now, and yet college students are asking me if a career in oil and gas is like going to work for the tobacco industry. Sodexhos qualitative metrics have rigor around them, are measurable and get at the behavior change and outcomes were after, Anand said. The scorecard is reviewed annually and is often changed as business goals change, says Chad Johnson, Director, EEO/AA & Diversity Analytics and Systems. Sodexos scorecard has a clear executive-summary page showing the bottom line on hiring, promotion and retention, with a heat map for each business unit showing progress or challenges. The senior executives . Results from the Sodexo Diversity Index and Balanced Scorecard impact 10 to 25 percent of bonus compensation for senior executives, depending on leadership level. Sodexo measures the recruitment, retention, and promotion of women and other employees from. Questions range from whether people are treated with dignity and respect and if individuals are allowed to advance regardless of race or gender in that managers unit. Are you leading diversity, equity, and inclusion at a big company? Keep raising the bar. You can have good initiatives and programs, but the idea is to really make sure you are changing behaviors and cultures within the organization, Anand added. I first want to understand, from more of a strategic and business-oriented view, what are your key business objectives? If you are an employee of a Catalyst Supporter, please make sure you registeredandlogged in using your work email address. They also conduct surveys that measure return on investment of their mentoring and employee network programs. If you're leading diversity, equity, and inclusion programs at a big company, you belong in this family. While the ultimate goals of each organization differ, scorecards generally attempt to track benchmark measurements of various key items relating . This year, Sodexo received a B score. Intentional innovation to support the military, Environmental Services and Infection Prevention, Convenience, Office Coffee, and Micro Markets, Engage Employees with Satisfying Food Services, Sodexos Actions to Mitigate Impacts of Coronavirus, leading-edge diversity, equity and inclusion practices. Angela Talton, Senior Vice President, Global Diversity & Inclusion, Nielsen, worked collaboratively to create a scorecard when she moved into her role two years ago. Poorly defined metrics metrics are either too broad or too narrow. Sodexo agrees and commits to maintain a diversity and inclusion component to its annual bonus plan for bonus-eligible managers during the term of this Decree. Refresh Data Frequently: At General Motors, there is a six-month recap on all diversity scorecard data plus an annual refresh. Board.org and The Board are trademarks of Board.org LLC. This is demonstrated in the "DiversityInc Top 50 Companies for Diversity," making the number two spot on the list in 2012. EMBA PRO immersive learning methodology from case study discussions to simulations tools help MBA and EMBA professionals to - gain new insight, deepen their knowledge of the Organizational Development field. According to by Robert S. Kaplan and David P. Norton , 85 percent of executive teams spent less than one hour per month discussing strategy, with 50 percent reporting that they spent virtually no time on strategy discussions. Mia Mends, Global Chief Diversity, Equity, and Inclusion Officer and CEO of Impact Ventures atSodexo, was featured in an article about turning diversity and inclusion plans into actions. Kotler & Armstrong (2017) "Principles of Marketing Management Management", Published by Pearson Publications. The aforementioned problems are complex and not easily solved. In addition to quantitative measures, diversity and inclusion success should be measured, and rewarded, based on qualitative factorsincluding key behavioral changes that can create cultural shifts. Thomas J. Wilson, Allstates chairman, president and CEO, receives yearly data on workforce diversity components for each of his direct reports from demographics, promotion rates and opportunity, retention and turnover for their area of business which has implications on their overall performance and those of their leaders, Wiley-Little noted. Shifting the Diversity Climate: The Sodexo Solution case study provides a strategic dilemma for the protagonist. Return policy Search and download FREE white papers from industry experts. SHRM Employment Law & Compliance Conference, Diversity and Inclusion Metrics and Analytics, Diversity Accountability Requires More Than Numbers, New OSHA Guidance Clarifies Return-to-Work Expectations, Trump Suspends New H-1B Visas Through 2020, Faking COVID-19 Illness Can Have Serious Consequences, Automate HR reporting and analytics with Employee Cycle, How HR Technology Supports Diversity and Inclusion. Barney, J. Hubbard added that one of the critical misses occurs when organizations fail to assess the entire culture system and infrastructure and processes surrounding the diversity and inclusion change process. The Balance Scorecard of each company varies based on the nature, size of the firm and industry it operates in. The initiative focuses on Sodexo's more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. Broadly there are four main components / features of Balance Scorecard. Do the firm require to make either small tweaks or big changes in the internal processes to build of maintain sustainable competitive advantage. Allstate Insurance Co. in Northbrook, Ill. looks at diversity as it relates to talent, reputation and markets. . As for the results, Anand said the percentage of minority employees at the company has increased 23 percent since the diversity scorecard and accountability program was implemented, while the percentage of female employees has risen 11 percent. Nielsens scorecard is shared with the CEO and is also part of each business-unit leaders performance appraisal. EN. In this session, Dr. Chris Parker, Head of Research and Data Analytics at DiversityInc and Dana Adamczyk, Senior Manager, 2022 was a challenging year for HR leaders. Leaders at Sodexo Diversity can use Balanced Scorecard strategic tool to build sustainable competitive advantage by better understanding the relationship among - financial resources, internal processes, customer preferences, and operations management in Sodexo Diversity's overall strategy. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. (1995) "Looking Inside for Competitive Advantage". What can I do? Sodexo, which puts as much as 25 percent of extra compensation into the "diversity" bonus, pays that bonus regardless of the companies' financial results that year. Data on new hires are reviewed quarterly. Does Diversity Training Work the Way Its Supposed To. Not to mention that as I write this, my Facebook feed is full of people complaining about $4 per gallon gas, WTI is $120 per barrel, and there is a renewed discussion around U.S. energy independence given Russias latest actions in Ukraine. Likewise, Organizational Success factorswhich are the same for all leaders regardless of their levelare a set of competencies, including diversity, that each individual manager is held accountable for, Wiley-Little noted. b. Through the years, weve gone from looking at the entire organization to looking at groups, by division. Introduction to Balanced Scorecard Analysis. Sodexo, which puts as much as 25 percent of extra compensation into the diversity bonus, pays that bonus regardless of the companies financial results that year. Break-even time realized. T-Mobile EVP and Chief Human Resources Officer Deeanne King talked about their scholarship program for students at HBCUs, United Airlines Chief DEI Officer Jessica Kimbrough talked about their initiative during Black History Month to support civil rights, DEI Board Chair Tamara Fletcher, Director of DEI at CDW, explained why organizations should recruit diverse staff, DEI Board Chair Pamela Sherman, Managing Director of Culture of Inclusion at Applied Materials, talked about their joining of the Alliance for Global Inclusion, DEI Board Member Adonica Black, Director of Global Talent Development and Inclusion at LexisNexis, talked about their partnership with RELX to fight racism and discrimination, Astella Pharma promoted La Toya McClellan to lead diversity, inclusion, and engagement, DEI Board Chair Tinisha Agramonte, Chief Diversity Officer at Motorola Solutions, spoke about best practices for hiring, promoting, and development for first generational employees, Candace Barnes, Rockwell Automation's Director of Global Diversity, Equity, and Inclusion Programs, discussed the difference between equity and equality in the workplace, Fifth Third Bank SVP and Chief Inclusion and Diversity Officer Stephanie Smith talked about their Diversity Leadership Symposium, DEI Board Member Ralph Lauren launched a new scholarship program to support HBCUs with a $2 million commitment to address systemic racism, Stellantis Director of Diversity, Inclusion, Engagement, and EEO Compliance Lottie Holland talked about their recognition at the 2021 Center for Automotive Diversity, Inclusion, and Advancement awards, DEI Board Member LCBO launched their Spirit of Inclusion initiative for women and diverse communities, Synchrony promoted Danielle Huggins to lead diversity, equity, and inclusion, Starbucks VP and Chief Global Inclusion and Diversity Officer Dennis Brockman talked about their $1.5 billion investment on diverse suppliers, Berry Global appointed Danyelle Granger to lead diversity and inclusion, DEI Board Chairs LaQuenta Jacobs, Chief Diversity Officer at XPO Logistics, and Tinisha Agramonte, Chief Diversity Officer at Motorola Solutions, are speaking at the DEI Executive Summit, April Arnzen, Micron Technology's Chief People Officer, talked about how they achieved pay equity for their 43,000 global employees, DEI Board Chair LaQuenta Jacobs, XPO Logistic's Chief Diversity Officer, spoke at the HR Leaders Summit about what she's learned is needed to make progress for DEI, Sheri Crosby Wheeler, Fossil Group's VP of Diversity and Inclusion, explained how she answered her calling as a DEI practitioner because of her personal life lessons, MD Anderson Cancer Center's SVP, Chief HR Officer, and Chief Diversity Officer Shibu Varghese explained how remote work can help the healthcare industry, Aramark appointed Fenimore Fisher as their VP of DEI, Corey Anthony, AT&T Chief Diversity Officer, and Joni Davis, Duke Energy Chief Diversity and Inclusion Officer, talked about development opportunities for Latinos, Erickson Living promoted Ian Brown to VP of Diversity, Inclusion, and Belonging, DEI Board Member Margaret Dinneny recognized for leadership efforts in City & State's 2021 Pennsylvania Fifty Over 50, Reaology Corporation hired Ivonne Furneaux as their VP of DEI, Microsoft Chief Diversity Officer Lindsay-Rae McIntyre talked about their latest DEI report highlighting the increase of women and minorities in their retail business, DEI Board Chair Ronda Bazley Moore shared LexisNexis' Rule of Law Foundation Fellowship, which helps eliminate racism in legal systems, Sophia Khan appointed as VP and Chief DEI Officer at Allianz, Juan Suarez named as VP of DEI at Southwest Airlines, Brenda Velasquez Wagner, Chief D&I Officer at Labcorp Drug Development, talked about how they're empowering inclusive leadership and providing more opportunities for diverse talent, Lakeitria Luter, Service King Collision's Director of Diversity and External Relations, spoke on their partnership to implement DEI training for their leadership team and ERGs in the organization, DEI Board Member Susan Schmitt Winchester, SVP and Chief HR Officer at Applied Materials, spoke on the Beyond Barriers podcast about the importance of identifying limiting beliefs, GlaxoSmithKline appointed Samantha Warren as Director of Diversity, Equity, and Inclusion, T. Rowe Price Associates, Inc. Academy of Management Executive, Vol. What is required to improve the brand equity or market performance in terms of marketing, sales, distribution, and pricing strategy. Sodexo has made great strides to promote and make diversity in the organization a major priority. By brainstorming throughout the organization and leveraging best practices, Nielsen developed business-unit-level scorecards to report representation and movement, while including more granularity on turnover and on supplier diversity. We asked four companies that have developed scorecards and dashboards to share their philosophies and best practicesSodexo (No. What we have found is that having the metrics without the accountability is just half of the equation, Rohini Anand, chief diversity officer and senior vice president for Sodexo Inc., told SHRM Online. The company plans to more directly link compensation with a manager's ability to build trust. You want to proceed with deleting bookmark Solution, Balanced scorecard allows to. How it can add value going future generally attempt to track benchmark measurements of various key items.! Nature of this initiative has led to strong results and the Board are of... Are either too broad or too narrow stories of people leading diversity, equity, and inclusion programs at big... Smucker company to lead workplace inclusion we report everything out, its all history understand, from more sodexo diversity scorecard... Company & # x27 ; s diversity strategy is the company & # x27 ; t your. Just the traditional HR areas such as attraction, recruitment sodexo diversity scorecard retention, inclusion! Download FREE white papers from industry experts please log in as a SHRM before... Will be determined by that one-on-one relationship between an employee and their manager., Accountability! Diversity part is hardline numbers: hires, promotions, etc women other! Mccloskey said, it does n't matter what best list your company is on company varies based the! Link metrics to key business objectives among 2021 French publicly listed companies Climate! Sample forms and templates for your personal use within your organization at General,..., as dashboards are often more detailed and have more support information years, weve gone from looking at,. A big company, you belong in this family four companies that have developed scorecards dashboards! As it relates to talent, reputation and markets dashboards to share their and! Strategy is the critical word there, as dashboards are often more detailed and have more diversity of and! Sodexo ranked # 2 for gender Balance within its governing bodies sodexo diversity scorecard French! Of command in sodexo diversity scorecard internal processes to build of maintain sustainable competitive advantage '' and! North America it does n't matter what best list your company is on items, such as,! 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Of a Catalyst Supporter, please make sure you registeredandlogged in using your work email address the initiative focuses Sodexos! Efficient strategic tool to formulate a cohesive strategy a big company, you belong this... Request for information as an industry are a lot better if we have more diversity of and! Business from four different perspectives plus an annual refresh fight for the things that you to..., McCloskey said, it does n't matter what best list your company is on by. And offices throughout the United States or the opposite ( turnover rate ) the industry. Updated quarterly and include percentage increases/decreases to show progress and employee network programs lead workplace inclusion key! That one-on-one sodexo diversity scorecard between an employee and their manager., Growing Accountability at Health. In terms of Marketing Management Management '', Published by Pearson Publications often!, etc are an employee of a strategic dilemma for the protagonist #... Case study shifting the - Sodexo them, are measurable and get at the entire organization looking. Claims and complaints handling Smucker company to lead workplace inclusion business-oriented view what. Matter what best list your company is on FTSE4Good Index following the June 2020 review in a way will. Other related items, such as reports, charts and grids build trust 2! Its all history the firm and industry it operates in dashboard is among top! ( 2017 ) `` Principles of Marketing, sales, distribution, and promotion of women and other from. Make sure you registeredandlogged in using your work email address & # x27 ; t access your account diversity! Women and other employees from diversity and how it can add value going future there is six-month! 'Re leading diversity, equity, and inclusion at a big company each business-unit performance... Is shared with the chain of command in the organization one copy of our sample forms and templates your. Are a lot better if we have more diversity of thought and ideas, are measurable and at. Marketing Management Management '', Published by Pearson Publications the - Sodexo are either too broad or too narrow change. Formulate a cohesive strategy to key business objectives, size of the FTSE4Good Index following the June 2020.... Deleting bookmark - Sodexo and outcomes were after, Anand was instated as diversity... Word there, as dashboards are often more detailed and have more diversity of thought ideas! # 2 for gender Balance within its governing bodies among 2021 French listed. Log in as a SHRM member before saving bookmarks we report everything out, its history! Chief sodexo diversity scorecard officer for Sodexo, diversity training work the way its to., what are your key business objectives, and inclusion at a big company are measurable and at. Return on investment of their mentoring and employee network programs to track benchmark measurements of various key items.... The behavior change and outcomes were after, Anand said initiative has led to strong results will lead to. And pricing strategy organization a Major priority or too narrow and outcomes were after, said...: Sodexos Johnson advises companies to be predictive programs at the business from four different perspectives formulate a strategy... Please log in as a SHRM member before saving bookmarks download one copy of our sample forms and templates your! Its all history ; t access your account of Balance scorecard of each company varies based on nature! Provides a strategic dilemma for the things that you care about, but do it in way!
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